I have had several instances of bad customer service. I always wonder how people can’t take pride in what they do. Even if you hate it, do your best until you can do what you dream of doing. It seems like good common sense. Be all you can be, karma, treat people like you wanted to be treated. It feels as if most people don’t “get” this. Is customer service dead? Do we not treat people the way we want to be treated? Is there no pride in the work place? More importantly, do these people treat their loved ones in the same way and take everyone for granted? It is my sincere hope that we are not so selfish, as a whole.
I recently had a check lost in the mail when my credit union had to mail it back to me. I called to see why it never hit my account and they customer service representative said they needed the exact amount of the check before they could look it up. I didn’t have that and asked if there was a mail log that they could look and see if they at least got it. I was told no, there’s no log and I must have the exact amount. I tried to see if there was anything else they could do. “Ma’am, ma’am, ma’am!! I must have the EXACT amount. Call back.” Huh, that is how you speak to the people that ensure you have a paycheck and you’re supposed to help? Hello, rude?
So I contacted a former co-worker to tell her about my experience and to see if I could get help, that way. Again, they need the exact amount and couldn’t do anything without it. I got them the information and was told that the the log stated that they mailed it back to me. I never got it. What do I do? I was told to look up what to do next on IRS.gov, since it was a tax check. Oh, these are my friends and former co-workers! No one ever apologized for my check getting lost and the hassel that I have to deal with to get the GOVERNMENT to re-issue it! I was shocked!
I HATE Wal-Mart. I don’t hate that it is a successful company and want it banned from my city. I don’t hate there is a market for it and is a one stop shop. I think all of that is great. There is a need for the store, so if people want it, build it and keep it. That’s not my problem. It’s great that there is a market place for such an institution, so as long as people shop there, then let there be Wal-Mart. What I hate is the lack of customer service. Well, usually.
I quit going to Wal-Mart when I tried to buy a vacuum for a Christmas gift. I couldn’t get any help to make my large purchase. I went to different departments and was told to go elsewhere. It took me over an hour to get the vacuum to the check out! I swore I’d never go back, unless I had to. Well, I had to. I hate to admit it, but everyone was extremely helpful! They actually took me to the items I needed, instead of trying to explain where it was in a store I was unfamiliar with. I just wish is was cleaner. All of them are kind of dingy and that is something I can’t get past.
I’m a Target girl. It is usually clean and the people are usually pretty nice. I am SO FRUSTRATED with the fact that there are 50 check out lanes and only FOUR are open!!!! It makes me not want to spend the $150+ a week on groceries and house hold products. I am tempted to go to Wal-Mart where someone was waiting to check ME out, not me waiting in line forever. Target, we’ve had a long love affair, please don’t end it due to “cutting back” and therefore cutting customer service!! It’s not just Target, by the way. It is Home Depot, Kroger, Albertsons, CVS, Walgreens, most fast food, almost any movie theatre, I could go on…don’t get me started on the utilities, although Verizon is pretty good, so far! Sprint, AT&T, Reliant, you are all on my &%!# list!
You know who I love and NEVER have had any issues? Washington Mutual and Chick-fil-a. They are always SO nice and helpful. ALWAYS!! Wamu really doesn’t charge a bunch of fees. It is more than I can say about my credit union. They really want to make sure you have all of the services that best fit you. I know it is a sales environment, but they don’t try to “sell” you something you don’t need. It is always very useful info and suggestions. They are SO nice and I want to refinance my house, cars and move my credit cards all over there. I love WAMU!!! Both Wamu and Chic-fil-a always have such positive people working, no matter how busy they are and ALWAYS smile and say please, thank you and have a nice day! If they mess up, they apologize and fix it! I’ve see things fixed, just to keep customers happy and coming back for more! They are great!
Why can’t more businesses take the WAMU/Chic-fil-a approach? Hello, businesses, you get more BUSINESS when your employees go the extra mile and don’t treat it as just “a job.” These people would feel better about themselves because they helped a fellow human being. It’s good for the self esteem and builds pride in what you do. When will more folks “do unto others as they’d have done to them” instead of “as they’ve been treated by others.” Don’t treat people crappy just because you have! Make this place better and treat someone nicely and that will spread, too! I don’t get it. Long live customer service! Economic cut backs are a cop out!! Build more business by giving better service. It is the SERVICE that sets you apart from your competitor. Go customer service! Don’t die!